Terms and Conditions
Last Updated: January 2025
1. Introduction
Welcome to Total Secure LLC ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms.
Total Secure LLC is a limited liability company registered in the United Arab Emirates, with headquarters in Abu Dhabi and a branch office in Dubai.
2. Services
2.1 Service Description
We provide:
- Automotive safety and security solutions
- Fleet management systems
- IT infrastructure services
- Installation and maintenance services
- Consulting and project management
2.2 Service Availability
Our services are available throughout the United Arab Emirates. Service availability in specific locations may vary based on regulatory approvals and operational feasibility.
3. Use of Website
3.1 Acceptable Use
You may use our website for lawful purposes only. You agree not to:
- Violate any applicable laws or regulations
- Infringe upon intellectual property rights
- Transmit harmful or malicious content
- Attempt unauthorized access to our systems
- Interfere with website functionality
3.2 Account Registration
Some services may require account registration. You agree to:
- Provide accurate and complete information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized access
- Be responsible for all activities under your account
4. Products and Services
4.1 Product Specifications
- All products meet relevant UAE regulatory standards
- Specifications are subject to manufacturer updates
- We reserve the right to modify product offerings
- Installation must be performed by authorized technicians
4.2 Pricing
- Prices are quoted in UAE Dirhams (AED)
- Prices are subject to change without notice
- Quoted prices are valid for the period specified
- Additional charges may apply for custom requirements
4.3 Orders and Contracts
- Orders are subject to acceptance by Total Secure LLC
- Written contracts supersede website terms for specific projects
- Cancellation policies vary by project type
- Payment terms are specified in individual contracts
5. Intellectual Property
5.1 Website Content
All content on this website, including text, graphics, logos, and software, is the property of Total Secure LLC or its licensors and is protected by intellectual property laws.
5.2 Trademarks
Total Secure LLC and associated logos are trademarks of Total Secure LLC. Other trademarks belong to their respective owners.
5.3 User Content
By submitting content to us, you grant Total Secure LLC a non-exclusive, worldwide, royalty-free license to use, modify, and display such content for business purposes.
6. Privacy and Data Protection
6.1 Data Collection
We collect and process personal data in accordance with our Privacy Policy and applicable UAE data protection laws.
6.2 Confidentiality
We maintain the confidentiality of client information and project details, subject to legal requirements and professional obligations.
7. Warranties and Disclaimers
7.1 Service Warranty
- We warrant our services will be performed professionally
- Equipment warranties are provided by manufacturers
- Installation warranties are specified in contracts
- We do not warrant uninterrupted or error-free operation
7.2 Disclaimer
THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
7.3 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TOTAL SECURE LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF OUR SERVICES OR WEBSITE.
8. Compliance
8.1 Regulatory Compliance
All our products and services comply with relevant UAE regulations, including:
- ESMA standards for speed limiters
- TRA requirements for GPS systems
- SIRA regulations for security systems
- Other applicable federal and local regulations
8.2 Client Compliance
Clients are responsible for ensuring their use of our products and services complies with applicable laws and regulations.
9. Indemnification
You agree to indemnify and hold harmless Total Secure LLC, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these Terms.
10. Termination
10.1 Termination Rights
We may terminate or suspend access to our services immediately, without prior notice, for:
- Breach of these Terms
- Illegal or unauthorized use
- Non-payment of fees
- Any other reason at our discretion
10.2 Effect of Termination
Upon termination:
- All rights granted to you cease immediately
- You must stop using our services
- Outstanding payments become due
- Certain provisions of these Terms survive termination
11. Dispute Resolution
11.1 Governing Law
These Terms are governed by the laws of the United Arab Emirates.
11.2 Dispute Resolution Process
- First, attempt resolution through good faith negotiations
- If unresolved, proceed to mediation
- Final resort to arbitration under UAE arbitration rules
- Arbitration shall be conducted in Abu Dhabi
11.3 Jurisdiction
The courts of Abu Dhabi shall have exclusive jurisdiction for any matters not subject to arbitration.
12. General Provisions
12.1 Entire Agreement
These Terms constitute the entire agreement between you and Total Secure LLC regarding website use. Specific service contracts may contain additional terms.
12.2 Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.
12.3 Waiver
No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.
12.4 Assignment
You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.
12.5 Force Majeure
Neither party shall be liable for delays or failures in performance resulting from acts beyond their reasonable control.
13. Updates to Terms
We reserve the right to update these Terms at any time. Changes will be effective upon posting to the website. Your continued use constitutes acceptance of updated Terms.
14. Contact Information
For questions about these Terms and Conditions, please contact us:
Total Secure LLC
Headquarters: Abu Dhabi, UAE
Branch: Dubai, UAE
Email: [Contact Email]
Phone: [Contact Number]
Website: www.totalsecure.ae
15. Special Provisions
15.1 Government Contracts
Additional terms may apply for government contracts, including specific compliance and reporting requirements.
15.2 Export Controls
Certain products may be subject to export controls and restrictions. Clients are responsible for compliance with applicable export laws.
15.3 Installation Requirements
Professional installation by certified technicians is required for warranty validity and regulatory compliance.
By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.