Privacy Policy


1. Introduction

Total Secure LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.This policy applies to information we collect:

  • On our website
  • Through email, phone, and other communications
  • During service delivery and project implementation
  • Through business interactions and transactions

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly, including:

  • Contact Information: Name, email address, phone number, address
  • Business Information: Company name, job title, business address
  • Project Information: Service requirements, specifications, preferences
  • Financial Information: Payment details, billing information
  • Communication Records: Emails, service requests, feedback

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent, click patterns
  • Location Data: General geographic location based on IP address
  • Cookies: Session information, preferences, authentication data

2.3 Information from Third Parties

We may receive information from:

  • Business partners and affiliates
  • Government databases for verification
  • Credit reference agencies
  • Publicly available sources

3. How We Use Your Information

We use collected information for:

3.1 Service Delivery

  • Processing service requests and orders
  • Providing automotive safety and IT solutions
  • Project management and implementation
  • Customer support and maintenance services

3.2 Business Operations

  • Billing and payment processing
  • Contract management
  • Quality assurance and improvement
  • Internal record keeping

3.3 Communication

  • Responding to inquiries
  • Sending service updates and notifications
  • Marketing communications (with consent)
  • Important announcements and alerts

3.4 Legal and Compliance

  • Complying with legal obligations
  • Regulatory reporting requirements
  • Protecting our legal rights
  • Preventing fraud and ensuring security

4. Legal Basis for Processing

We process your personal data based on:

  • Contract Performance: To fulfill our service agreements
  • Legal Obligations: To comply with UAE laws and regulations
  • Legitimate Interests: For business operations and improvements
  • Consent: For marketing communications and optional services

5. Data Sharing and Disclosure

5.1 Service Providers

We may share data with:

  • Installation and maintenance teams
  • Technology partners and suppliers
  • Payment processors
  • Professional advisors

5.2 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

5.3 Legal Requirements

We may disclose information when required by:

  • Court orders or legal proceedings
  • Government or regulatory authorities
  • Law enforcement agencies
  • To protect our rights or safety

5.4 Consent-Based Sharing

We will share your information with other parties only with your explicit consent.

6. Data Security

6.1 Security Measures

We implement appropriate technical and organizational measures:

  • Encryption of sensitive data
  • Secure data transmission protocols
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection

6.2 Data Breach Response

In case of a data breach:

  • We will assess and contain the breach
  • Notify affected individuals as required by law
  • Report to relevant authorities
  • Take steps to prevent future breaches

7. Data Retention

7.1 Retention Periods

We retain personal data for:

  • Active Customers: Duration of business relationship plus legal requirements
  • Project Records: Minimum 7 years for warranty and legal purposes
  • Financial Records: As required by UAE tax and accounting laws
  • Marketing Lists: Until consent is withdrawn

7.2 Deletion and Anonymization

After retention periods, we will:

  • Securely delete personal data
  • Anonymize data for statistical purposes
  • Maintain only what is legally required

8. Your Rights

Under applicable data protection laws, you have the right to:

8.1 Access and Portability

  • Request a copy of your personal data
  • Receive data in a structured, commonly used format

8.2 Correction and Deletion

  • Request correction of inaccurate data
  • Request deletion of your personal data (subject to legal obligations)

8.3 Restriction and Objection

  • Restrict processing of your data
  • Object to certain types of processing
  • Opt-out of marketing communications

8.4 Consent Withdrawal

  • Withdraw consent at any time
  • This does not affect lawful processing before withdrawal

9. Cookie Policy

9.1 Types of Cookies

We use:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: To understand website usage
  • Preference Cookies: To remember your settings
  • Marketing Cookies: For relevant advertising (with consent)

9.2 Cookie Management

You can:

  • Accept or reject cookies through browser settings
  • Delete cookies at any time
  • Use our cookie consent tool
  • Note that rejecting cookies may limit website functionality

10. International Transfers

Your data may be transferred to and processed in countries outside the UAE. We ensure appropriate safeguards are in place for such transfers, including:

  • Standard contractual clauses
  • Adequacy decisions
  • Your explicit consent

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If we become aware of such collection, we will promptly delete the information.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

13. Marketing Communications

13.1 Opt-In

We will send marketing communications only with your consent or where we have a legitimate interest (existing customer relationship).

13.2 Opt-Out

You can opt-out of marketing communications:

  • Using the unsubscribe link in emails
  • Contacting us directly
  • Managing preferences in your account

14. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through:

  • Website notices
  • Email notifications
  • Updated effective date

15. Contact Information

For privacy-related questions or to exercise your rights, contact our Data Protection Officer:Total Secure LLC Attention: Data Protection Officer Headquarters: Abu Dhabi, UAE Email: info@totalsecureme.com Phone: [800 866 255]

16. Complaints

If you have concerns about our data practices:

  1. Contact us directly to resolve the issue
  2. You have the right to lodge a complaint with the relevant data protection authority in the UAE

17. Specific Provisions

17.1 CCTV and Surveillance Data

For clients using our surveillance solutions:

  • Data is processed according to SIRA regulations
  • Access is restricted to authorized personnel
  • Retention periods follow regulatory requirements

17.2 Vehicle Tracking Data

For GPS monitoring services:

  • Location data is processed for fleet management
  • Data sharing is limited to authorized users
  • Privacy of individual drivers is protected

17.3 Employee and Contractor Data

Additional policies apply to employee and contractor personal data, available in separate documentation.By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

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