Frequently Asked Questions (FAQs)
General Questions
What is Total Secure LLC?
Total Secure LLC is a leading provider of automotive safety, security, and IT infrastructure solutions in the UAE. Established in 2013, we specialize in vehicle safety systems, fleet management solutions, and comprehensive IT infrastructure services.
Where are you located?
We have our headquarters in Abu Dhabi and a branch office in Dubai, allowing us to serve clients across the UAE efficiently.
Are you certified?
Yes, we are ISO 9001:2015 certified, demonstrating our commitment to quality management and continuous improvement in all our services.
Automotive Safety Division
What automotive safety services do you provide?
Our automotive safety services include:
- ESMA-approved speed limiters
- TRA-approved GPS vehicle monitoring systems
- CQM-certified fire suppression systems
- School transport safety solutions
- Fleet management systems
- Parking sensor installations
Are your speed limiters ESMA approved?
Yes, all our speed limiters are fully approved by the Emirates Authority for Standardization and Metrology (ESMA) and comply with UAE regulations.
How many vehicles have you modified?
We have successfully completed over 4,000 bus modifications and installed over 9,000 parking sensors for Dubai Taxi Corporation alone.
Do you work with school buses?
Yes, we specialize in school bus safety modifications. We've completed over 3,500 school bus modifications for Emirates Transport, including comprehensive safety systems, GPS tracking, and fire suppression.
What fire suppression systems do you offer?
We provide CQM-certified automatic fire suppression systems for various vehicle types, including buses, heavy equipment, and commercial vehicles.
IT Infrastructure Division
What IT services do you offer?
Our IT infrastructure services include:
- SIRA/MCC-approved CCTV and surveillance systems
- Access control systems
- Networking solutions
- IT infrastructure design and implementation
- Smart building technology integration
- Data center solutions
Are your security systems approved by local authorities?
Yes, our surveillance and security systems are approved by relevant authorities including SIRA (Security Industry Regulatory Agency) and MCC (Monitoring Control Center).
Do you provide maintenance services?
Yes, we offer comprehensive maintenance and support services for all our installations, including 24/7 support options for critical systems.
Can you handle large-scale projects?
Absolutely. We have successfully completed major projects for leading organizations like Emirates Transport, Al Futtaim, and Al Habtoor Group, managing thousands of installations.
Client Services
Who are your major clients?
Our prestigious client portfolio includes:
- Emirates Transport
- Al Futtaim Group
- Al Habtoor Group
- Dubai Taxi Corporation
- Ashok Leyland
- Various government entities
How can I request a quote?
You can request a quote by:
- Filling out the consultation form on our website
- Calling our toll-free number
- Sending an email to our sales team
- Visiting our offices in Abu Dhabi or Dubai
What is your typical project timeline?
Project timelines vary based on scope and complexity. We provide detailed project schedules during the consultation phase and maintain strict adherence to agreed timelines.
Do you provide warranties?
Yes, all our installations come with manufacturer warranties, and we provide additional service warranties on our workmanship.
Technical Support
How can I get technical support?
Technical support is available through:
- 24/7 helpline for emergency support
- Email support for non-urgent queries
- On-site support for critical issues
- Remote diagnostics for compatible systems
Do you provide training?
Yes, we provide comprehensive training for all systems we install, ensuring your team can effectively operate and maintain the equipment.
What are your support hours?
- Regular support: Sunday to Thursday, 8:00 AM to 6:00 PM
- Emergency support: 24/7 for critical systems
- Remote support: Available during extended hours
How quickly can you respond to service calls?
- Emergency calls: Within 2-4 hours
- Standard service calls: Within 24 hours
- Scheduled maintenance: As per agreed schedule
Compliance and Regulations
Are your products compliant with UAE regulations?
Yes, all our products and services comply with relevant UAE regulations and are approved by appropriate authorities including ESMA, TRA, SIRA, and others.
Do you provide compliance certificates?
Yes, we provide all necessary compliance certificates and documentation for regulatory inspections and audits.
Can you help with regulatory approvals?
Yes, our team is experienced in navigating regulatory requirements and can assist with obtaining necessary approvals for your projects.
Getting Started
How do I start a project with Total Secure?
- Contact us via phone, email, or our website consultation form
- Our team will schedule a consultation to understand your requirements
- We'll provide a detailed proposal with scope, timeline, and pricing
- Upon approval, we'll begin project implementation
What information do you need for a quote?
- Type of service required
- Number of vehicles or locations
- Specific requirements or features needed
- Timeline expectations
- Budget constraints (if any)
Do you offer consultations?
Yes, we offer free initial consultations to understand your needs and recommend the best solutions for your requirements.
Can you customize solutions?
Absolutely. We specialize in creating customized solutions tailored to meet specific client requirements and operational needs.